FAQS

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Online OSHA Safety Training is committed to giving you the most up-to-date and factual resources that are mandated and required by OSHA and the Department of Labor. If for any reason you cannot find the answer to your question in this Frequently Asked Questions resource tool, please do not hesitate to give us a call or e-mail us as we are here for you and your educational experience all the way through to OSHA Compliance!

If for any reason you do not get enough information from this detailed frequently asked questions page, please contact us immediately so that we can offer our assistance in every way possible. We never forget our main reason for being in existence and that reason is you.

  • Q: My Certificate won’t print. What should I do?
  • A: First make sure you have the latest version of Adobe Acrobat.
  • Q: I am having trouble logging into my course. What should I do?
  • A: Some of these difficulties are caused by the settings on your computers. The easiest Way to solve them is to clear your ‘cookies’. Follow these steps: Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’Then go to the middle of the Internet options box and click on ‘Delete Cookies’.

    It will take a minute for the cookies to delete. Once the operation is complete, close the box and log back into the course.

    I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?

    Please contact customer support so that we can assist you with this issue.

  • Q: I am using a dial up connection and my courses is running slow or not playing at times. What can I do?
  • A: Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more information please contact your internet service provider. For improved service please sign up for a high speed course.
  • Q: Once I complete my course how do I get a certificate?
  • A: This will vary depending on the course you take and the State that we report the credit hours too. Please make sure to read the end of course instructions when you complete your course. Upon completion, you may print out a temporary numbered certificate of completion that will serve as your 10 hour card and satisfy an OSHA until you receive your permanent OHSA Campus 10 hour card.
  • Q: How do I register for a course without a username or password?
  • A: In order to take a course, you need to have a username and password. When you register for courses, you will create a username and password for yourself. If you’d like to take a course, go to www.onlineoshasafetytraining.com and select the type of courses that you are interested in taking from the “Online Courses” menu.Click on the “pricing” button in the middle of the page.

    On the next page, check the box next to the course(s) you would like to take and click on the “+ Add to Cart” button

    When you have selected all of the courses you are interested in purchasing, click on “Checkout and Proceed” button.

    Fill in your registration information and your billing information.

    Note: your email address will be used as your username.

    Once you have registered, you will receive an email explaining how to log on and start your courses.

  • Q: I forgot my User Name and Password. What do I do?
  • A: If you have forgotten your password, go to www.onlineoshasafetytraining.com and click on the “forgot password” link below the student login. Then enter your email address. You should receive an email to your email address stating your password.If you have forgotten your username and password, please contact customer support at 1-800-442-1149.
  • Q: Must I complete my course in one sitting?
  • A: No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your information will be saved.
  • Q: Can I register and pay for an employee?
  • A: A registration will remain in the name of the person who has registered for the course. If you are interested in registering an employee or group of employees, please contact us at 1-877-827-3812
  • Q: How do I register multiple students at one time?
  • A: To register multiple students, please call our sales team at 1-877-827-3812
  • Q: Is there a time restriction on completing the course?
  • A: Courses do not have a time restriction, except for the OSHA 500 and 501. For the 500 and 501, students have 60 days to complete the course. For the OSHA 10 Hour Outreach and 30 Hour Outreach courses the time to complete the course is six months.
  • Q: Who do I call to set up a corporate account?
  • A: To set up a corporate account, please call
  • Q: How can I pay for the course?
  • A: You can pay for the course by check card or credit card. If you are a corporate client that is signing up multiple students, you can set up a corporate billing account and be invoiced for your purchase at the end of each month.
  • Q: Are their bulk discount prices?
  • A: Yes, there are! To learn more about our bulk pricing discounts, please call 1-877-827-3812 or review our Bulk Discount section.
  • Q: How do I go back and reprint my certificate of course completion?
  • A: Go to onlineoshasafetytraining.com and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.
  • Q: Do you accept any type of financial aid or offer any special rates for students or military personnel?
  • A: No financial aid is available for our courses.
  • Q: How do I know where I am in the course?
  • A: No financial aid is available for our courses.
  • Q: How do I know where I am in the course?
  • A: When you are logged in to the course, click on the “My Training” button in the bottom left-hand section of the course player. Click on “Outline” to see where you are in the course and to skip around to different sections.SYSTEM REQUIREMENTS

    What are the recommended system requirements?

    • IBM PC Compatible Computer (we recommend at least 1 GB RAM, and a processor equivalent to or newer than, an Intel “Pentium 4″ 2.4 GHz processor)
    • Microsoft Windows XP or Vista operating system
    • Internet connection (we recommend any type of broadband connection)
    • Sound Card with speakers or headphones
    • Monitor connected to a video card with driver equivalent to, or newer than, SVGA (1024×768)
    • Microsoft Internet Explorer version 7.0 or greater (Free Download)
    • Microsoft Windows Media Player (Free Download)
    • Adobe Acrobat Reader (Free Download)
    • Adobe Flash Player (Free Download)
  • Q: Do the basic and advanced Safety and Health Courses meet the training requirements set by the OSHA 1910 and 1926 Standards?
  • A: Yes, they do. All of our courses meet or exceed the OSHA 1910 and 1926 Standards.
  • Q: What do I receive when I complete a Hazwoper course(s)?
  • A: You will receive a printable certificate upon successful completion of the Hazwoper course(s).
  • Q: I have taken the 10-hour Outreach Training course. When will I receive my OSHA card?
  • A: Upon completion of the course, you will receive a temporary certificate of completion from OnlineOshaSafetyTraining.com. In 4-6 weeks, you will receive your official card from OSHA in the mail.
  • Q: How can I pay for the course?
  • A: You can pay for the course by check card or credit card. If you are a corporate client that is signing up multiple students, you can set up a corporate billing account and be invoiced for your purchase at the end of each month.
  • Q: Is there a time restriction on completing the course?
  • A: Courses do not have a time restriction, except for the OSHA 500 and 501 and the OSHA Outreach courses. For the 500 and 501, students have 60 days to complete the course. For the OSHA 10 Hour Outreach and 30 Hour Outreach courses, the time to complete the course is six months.
  • Q: Must I complete my course in one sitting?
  • A: No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your information will be saved.This is only the tip of the iceberg on the amount of information we have on both Online OSHA Safety Training and from the experience and well-trained industry-specific customer service staff that is eagerly awaiting your call. We strive to offer you the best in safety training lesson material and up-to-date OSHA as well as the Department of Labor and Federal United States Worker and Workplace Safety information at all times. The ability to thoroughly and factually offer only the most pertinent information is one of our main goals here at Online OSHA Safety Training and we intend on keeping it that way through outstanding customer service protocols and unbelievably priced safety training lessons and courses.

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