Technical Support

Q: I am having trouble logging into my course. What should I do?
A.Some of these difficulties are caused by the settings on your computers. The easiest Way to solve them is to clear your cookies. Follow these steps: Go to the Tools button on your internet window and drop down to Internet Options

Then go to the middle of the Internet options box and click on Delete Cookies.

It will take a minute for the cookies to delete. Once the operation is complete, close the box and log back into the course.

I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?

Please contact customer support so that we can assist you with this issue.

Q: I am using a dial up connection and my courses is running slow or not playing at times. What can I do?
A.Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more information please contact your internet service provider. For improved service please sign up for a high speed course.

Q: Once I complete my course how do I get a certificate?
A.This will vary depending on the course you take and the State that we report the credit hours too. Please make sure to read the end of course instructions when you complete your course. Upon completion, you may print out a temporary numbered certificate of completion that will serve as your 10 hour card and satisfy an OSHA until you receive your permanent OHSA 10 hour card directly from the US department of Labor.

Q: How do I register for a course without a username or password?
A.In order to take a course, you need to have a username and password. When you register for courses, you will create a username and password for yourself. If youd like to take a course, go to and select the type of courses that you are interested in taking from the Online Courses menu.

Click on the pricing button in the middle of the page.

On the next page, check the box next to the course(s) you would like to take and click on the + Add to Cart button

When you have selected all of the courses you are interested in purchasing, click on Checkout and Proceed button.

Fill in your registration information and your billing information.

Note: your email address will be used as your username.

Once you have registered, you will receive an email explaining how to log on and start your courses.

Q: I forgot my User Name and Password. What do I do?
A.If you have forgotten your password, go to and click on the forgot password link below the student login. Then enter your email address. You should receive an email to your email address stating your password.

If you have forgotten your username and password, please contact customer support at 1-800-442-1149.

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